Certification standards
NAVR Veteran Disability Claim Assistance Certification Standards
Requirements
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Platinum
o Full compliance with Gold and Silver Certification
o Use of HIPAA compliant servers
o Adoption of NAVR approved training / educational requirements
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Gold
o Full compliance with Silver Certification, and
o Internal IT and data security policies ensuring data privacy and security
o Non-distribution or sale of veteran data
o Contingent fees to not exceed five-times the value of one month’s increase
o Non-direct-employ of licensed medical doctors performing secondary and supporting medical exams
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Silver
o Annual training requirements or internal education curriculum
o Mandatory employee Background checks
o Internal employment policy consistent with a high ethical standard of operations
o Client-signed and transparent Agreement for Services or contract
o Fee model that is contingent on a successful outcome that is clearly communicated to the client
o Compliance with non-collateralized or unsecured service fees
o Disclosure to the veteran of free and other options available
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